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FAQ

FAQ frequently asked questions

 

Q: Which countries does BINA Moden ship to?

BINA Moden will ship your order worldwide. Upon checkout you will be asked to choose your country. Shipping cost is 5,00 EUR within Germany; 14,00 EUR to all European Union countries. If you wish to have your order shipped to any other country, please contact us, shipping cost will vary depending on destination and weight of your order. 

 

Q: How can I pay for my order?

You may pay by PayPal, by advance Bank Transfer (IBAN, our account information will be shown upon checkout), with your Amazon account or in our store (click & collect).

 

Q: Why does Amazon Payment not work sometimes? 

Due to technical reasons the Amazon checkout will not be shown when you are in the mobile view mode (for example on your mobile phone or tablet). Please change to Classic View at the bottom of your screen.

 

Q: During checkout I could not complete my PayPal payment. How can I complete my PayPal payment afterwards?

Please write us a short e-mail und we will send a safe PayPal link as soon as possible. 

 

Q: Can I change my payment method afterwards?

This is probably possible, please write us an e-mail how you would like to change it. 

 

Q: I failed to enter an offered coupon code upon checkout. Can I rectify that?

Due to technical reasons it is not possible for us to enter a coupon code for you after your order. Please contact us before paying, we will find a solution.

 

Q: Can I cancel my order?

Yes, you may cancel your order in accordance with our Right to Cancellation policy. Please observe applicable deadlines. Please write us a short e-mail indicating your order number if you have changed your mind. 

 

Q: The article I ordered is not as I expected or does not fit me.  How do I start a return?

Please send us a cancellation note according to our Cancellation Policy

 

Q: Do I have to pay the cost of shipping for returns?

Returns within Germany are free for you. As soon as we have received your cancellation (within given deadlines) we will send a DHL return slip by e-mail which you may print out and attach to your package. The package can be turned into any German DHL station or German postal agency. You pay the shipping cost for returns from any other country outside of Germany.

 

Q: How do I find a certain article I am looking for?

You have several possibilities:

1. Go to „Labels“ in the main menu and choose your favorite designer label.

2. Go to „Fashions“ in the main menu and choose your article group.

3. Enter the desired article name, description, colour, etc. in the search field on the right side of the menu.

 

Q: My size does not show?

Unfortunately, it is sold out. Please write a short e-mail, in some cases we can procure the desired article again, especially in the case of Basics. 

 

Q: How do I order?

Please choose your colour and size for the article you want to order and click on the "Add to basket" symbol. As soon as you picked out all the articles you'd like to order please click on the "Display basket" Symbol in the top right to start your checkout proceedings.

 

Q: How much is the minimum order?

Don't worry, there is no minimum order value, we will gladly fill any order.

However, some coupon codes may be combined with a minimum purchase value. These coupon codes will then display that value.

 

Q: Do I have to register with you or open a customer account?

No, you may check out with guest status. However, you will be asked to re-enter all your customer information over when you place your next order. Your personal data is safe with us.

 

Q: I have not received a newsletter yet even though I have registered as a customer?

The privacy o your personal data is important to us. Data protection regulations provide for you to sign up with the socalled double opt-in procedure. After signing up for the newsletter you will receive a mail with a confirmation link which we ask you to follow in order to conclude the newsletter sign-up. Please make sure to check your spam folder, as well.
Please note: Signing up for a registered customer account does not include signing up for the newsletter. According to 
data protection regulations you will have to sign up separately for our newsletter. 
Sign up for our newsletter here.
Of course, you may unregister for the newsletter at any time.

 

Q: I have forgotten my password. Do I have to re-register?

No problem. Click on "Sign in" or "My Account". There you will see the option "Forgot your password?" After entering your e-mail address on the next page you will promptly receive a new password by e-mail. 

 

 Q: How can I check whether you a received my order?

Immediately after checkout you will receive an order receipt confirmation. If you don't receive one within a few minutes please check your spams. Please also make sure you have given us a correct e-mail address. If you suspect you gave us a wrong e-mail address please write as soon as possible so we can proceed with your order.

As a registered customer you can monitor the progress of your order in your customer account. Please sign into your customer account.

 

Q: How do I get in touch with customer service?

Our customer service is available for you during business hours by phone or e-mail. Please be patient with us, due to language barriers it may be advantageous for you to contact us by mail.